Payment

Payment

I accept payment through PayPal. I greatly appreciate prompt payment and/or prompt communication regarding payment. The only orders subject to cancellation due to none payment are that of ready to ship items. I will not start on orders until payment has been received.

If you live in Banja Luka, items can be delivered to your home, and then you can pay cash on delivery. There will be no charges for shipping...Thank you

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Dostava na podrucju i Banja Luke je besplatna…U ostala mjesta BiH predmete šaljem poštom..

Shipping

Unfortunately all my items are pretty heavy and the price of shipping can be high. Delivery prices marked on items are approximate and depend on the size of items. For each item, I'm going to check the exact shipping costs and inform you as soon as possible.

For combined shipping costs will be lower.

Items will be shipped within 2-3 business days of receiving payment.

If you like the item we will work together and I'll do my best to reduce other costs and keep you happy :))

INTERNATIONAL SHIPPING:

Approximate delivery time will vary according to your location. It shouldn’t take longer than 10 days if shipped to Europe; around 25 days if shipped to US and rest of the world.

Countable days are only business days, since post offices don't work during weekends.

Refunds and Exchanges

f you are unhappy with your order, I accept returns or exchanges for purchased items within 30 days of the shipping date. Please email me within 7 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification may not be processed. Product must be returned in the same condition as it was received. Shipping charges are non-refundable and are full responsiblity of customer. Your refund will be issued when return items are received.

In case of receiving damaged item, please return send me a picture of damaged item and I will either replace it or issue a refund, your choice.

Additional Policies and FAQs

I accept wholesale and custom orders

Svijet keramike Sonja BikićWonderland of Ceramic by Sonja Bikic

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Svijet keramike Sonja Bikić
Wonderland of Ceramic by Sonja Bikic